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    • Lina

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      Ten Tips for Leaders 给领导者的十大忠告     发表于 2011-6-28 9:32:24
      楼主

      Ten Tips for Leaders 给领导者的十大忠告

      It seems to me that today's prime-time leader needs a top-10 list that

      clearly lays out his or her priorities. Whether you're running a department,

      a large corporate division, or a multinational with a market cap, the

      leadership principles that guide your decisions are much the same.
      我发现,现今处于巅峰的领导者要明明白白体现自身优先要实现的目标就必须要做

      以下十件事。无论你是只负责某个部门、某个规模不小的公司的分部还是某个富可敌国

      的跨国公司,引导你作出决定的领导原则都应是相似的。

      1. Give direction. Stand in front of the mirror and say, "Here is our

      future" five times without stuttering. A leader's most important job at any

      organization is to lay out a road map to the future. If you can't provide

      that direction, you're a manager -- not a leader. Your vision must be real,

      substantive, and something people can believe in.Have the guts to make

      decisions while there's still risk in them.

      1.确定公司运作的方向。站在镜子前,连续5遍不间断地说:"这就是我们公司的未

      来"。身为任何企业的领导,最重要的工作就是绘制出未来的蓝图。如果你不能为大家

      指明方向,你就只能算是个经理而不能成为领导人。你所绘制的蓝图必须是现实可行、

      实质性的,能让人相信是可以实现的。即便是存在风险,你也必须敢于当机立断。

      2.Create a culture based on innovation and cooperation. Innovation is

      about more than designing snazzy products. It's also about improving

      customer experiences and services.
      2.建立以"勇于创新、精诚合作"为基础的企业文化。创新不仅仅只是设计出更多的

      时髦产品,它还应包括如何令客户更满意、为客户提供更好的服务等方面。

      3.Keep it simple and focused. Identify five key areas that need

      improvement in your company or division and keep at them until you get them

      right. Your list might include such things as cost containment, quality, or

      customer satisfaction. Set tough targets for each one, and hold people

      accountable for results. Measure, monitor, and review progress on a timely

      basis and reward results.
      3.工作应该目标明确、重点突出。确定你的公司或部门中5个急需改进的关键领域

      ,并着手调整,紧抓不放,直到一切改好为止。或许你的清单上应列有诸如成本控制、

      产品质量、客户满意程度等内容。为每一项改进制定硬指标,并派专人负责。你必须及

      时考核、监督并审查工作的进程,并对取得成果者给予奖励。

        4.Honor your customer. The Internet lets your customers sound off and

      tell you exactly what they like or don't like about your business. Listen to

      them. Get out into the markets you serve, and ask your customers for

      feedback. Make the necessary changes to improve service or else you may find

      yourself with fewer customers (and eventually, out of business).
      4.尊重客户。互联网让你的客户享有更多畅所欲言的机会,说出他们真实的想法,

      喜欢你什么,不喜欢你什么。倾听他们的声音,并亲自融进你从事的市场中去征求客户

      的反馈。你需要根据情况不断改进公司的服务。否则,你就会发现客户不断减少(最终

      ,关门大吉)。

      5.Hire the best. Your staff is your most important asset -- in good

      times and in bad. Hire ambitious people who are team-builders and good

      communicators, who can lead the organization in turbulent times without

      panicking.
      5.雇佣最杰出的人员。无论公司处于顺境还是逆境,员工都是最重要的资产。雇佣

      那些踌躇满志雄心勃勃的人,他们是团队建设者和优秀的上传下达者,在企业面临困难

      的时候,他们也能引领企业奋斗于惊涛骇浪之中而不惊慌失措。

        6.Treat employees like customers. If you want to inspire your customers,

      you must first inspire your employees. Invest heavily in training and

      mentoring. Explain the organization's goals so that everyone has the

      information and motivation to contribute. Nurture and reward the top 20% of

      your staff who produce 80% of the results, and actively weed out the bottom

      10% who give you 80% of the headaches.
      6.视员工为客户。要吸引更多的客户,你就必须首先吸引公司的员工。加大培训和

      辅导方面的投资。让每个员工都了解公司发展的目标,让他们充满不断前进并作出贡献

      的动力。培养和奖励公司中20%最优秀的、可为公司产生80%效益的员工,而把那最差

      劲的10%却带给你80%头痛的员工清除出去。

      7.Commit to diversity and social responsibility. Get beyond your dreaded

      mission statement and make these values central to how you do business.
      7.注意保持多样化及社会责任感。从那些讨厌的规化演说中解脱出来,而把你的价

      值观贯彻到怎样把公司经营得更好上面。

      8.Make technology your friend. Technology can transform what your company

      sells, how it operates, and how it prepares for the future. Don't even try

      to ignore it. Use it to create new products, tap new distribution channels,

      and improve communication with your customers and partners.
      8.与科技交朋友。科技可以改变你公司出售的产品、运作方式以及应对未来的方式

      。绝不要忽略技术的发展。你应该运用技术来创造新的产品,拓展更多的流通渠道,以

      及改进与客户、合作伙伴间的交流。

      9.Groom future leaders. Select 25 of your best people each year and put

      them through hell together on specific projects for four or five months.
      9.培养未来的领导人。每年挑选出25名最优秀的员工,给他们4到5个月的时间像下

      地狱一样去完成一些非常艰苦的具体任务。

      10.Lead by example. Keep your moral compass at all times especially when

      you need to make a difficult decision. Make sure you also have a management

      team that you trust and respect. Operate on the credo: Take care of your

      customers and the people who take care of your customers and the growth and

      profit will take care of themselves.
      10.以身作则。坚持自己的道德准则,特别是面临困难抉择的时候。你应该建立一个

      可以完全信任和尊重的管理小组。有这么一条金科玉律:只要你能照顾好自己的客户以

      及那些照顾客户的员工,那么,公司的成长和利润就会自然而然照顾到你。


      Do all of that, and you'll have an organization that will make you

      proud.USATODAY
        如果你能做到所有这些,你就一定会拥有一个引以为豪的企业。


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    • 天天向上

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      发表于 2011-7-6 11:45:46
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