2011-12-28 11:39:33 版主
00:00.00]Letters of Claims,complaints and Settlement
[00:05.30]Once damages occur,the party who suffers will lodge a claim against the insurance company.
[00:12.46]It is important to make a claim for the loss and damage promptly usually within a month,and to offer all the relevant documents
[00:22.67](such as the certificate of insurance ,the shipping invoice ,the bill of lading and the delivery notes offered by the exporter when he delivered the goods to the vessel.)in time as well.
[00:36.23]In addition ,independent surveyor’s reports of the loss or damage and the correspondence concerning liability for loss or damage are necessary.
[00:46.55]The essential prerquisite that the insurance company recognizies the claim is that the claimant has an insurable interest in the goods.
[00:56.56]When a claim is made it is usually necessary for a form of clain to be completed.
[01:02.20]Sometimes a person suffering a loss gives incomplete,or even inaccurate information.
[01:08.28]hoping excessive compensation to be recovered .
[01:12.49]In such cases the insure will ask for further information.
[01:17.01]A person who suffers loss must to whatever possible to limit the loss.other they may fail to get compensation in full.
[01:28.84]Claims can be made to the insurer by the buyer if the goods have been insured by the buyer.
[01:35.24]The buyer can also reports the loss or damage to the seller and request him to make the clain if the seller insured goods on behalf of the buyer.
[01:46.37]You are entitled to make a complaint.
[01:49.37]when the goods delivered are not the goods ordered ,the service received fails to satisfy,
[01:55.91]the goods are of inferior quality,the goods are packed badly,the goods delivered have been damaged or delayed.
[02:05.15]the goods ordered are missing or less than the quantity ordered from the delivery.
[02:09.99]the goods supplied are more than the quantiry ordered or the prices charged are not as agreed.
[02:16.59]If goods or service do not fulfill the contract in some way.
[02:21.69]and amount to a breach of condition ,or a breach of warranty.
[02:27.70]the buyer is legally entitled to return the goods at the seller’s expense,
[02:32.92]to reject the goods even the correct goods later delivered,
[02:37.99]to reject either all the goods or only the excess quantity,
[02:42.51]to cancel the order if possible or to request improvement of the service.
[02:47.39]Don’t delay to make a complaint,otherwise things will become unfavorable to the buyer and the seller may lose the best chance to look into the cause.
[02:58.36]Provide detailed indormation of the facts in the leter of complaint.