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商业书信信函

2011-12-28 11:40:31 版主

商业书信信函

03:03.59]That will leave the seller  no alternative to compensation.
[03:06.19]从而最大可能地获得卖方的赔偿。
[03:08.79]Failure to make a complaint effective usually occurs as a result of inadequate presentation of the complaint.
[03:13.42]投诉没有如愿以偿往往是由于所提出的投诉缺乏足够的证据或不够明确。
[03:18.06]The more specific the letter is,the better it will be for the seller to treat the complaint.
[03:20.66]投诉越具体越有助于卖方解决问题。
[03:23.26]A vague complaint will almost aleays come to the end of failure.
[03:25.87]相反,含糊的抱怨几乎总是以失败告终。
[03:28.48]The complaint letter should be firm but reasonably worded.
[03:30.78]投诉信应该语气坚决并陈述合情合理。
[03:33.08]rudeness will create ill-feeling and cause the seller to be unwilling to resolve matters.
[03:35.88]粗鲁无礼只会引起卖方反感而不愿意解决问题。
[03:38.67]complaints must be well founde and diplomatically,tactfully put forward with care and restraint
[03:42.29]所以写抱怨信时一定要克制和讲究技巧,
[03:45.91]so that future business relationships are not damaged.
[03:47.76]使将来的贸易关系不致受到破坏。
[03:49.62]However considerate the seller may wish to be to the claims of the buyer he can not assume responsibility for errors which he did not make
[03:54.70]话说回来,卖方在处理投诉时,无论多么希望体谅对方也不可以对于不是自己的错误负有责任,
[03:59.78]or offer compensation where no compendsation is due.
[04:01.87]或对不应赔偿的提供赔偿。
[04:03.96]Acknowledgement of a complaint should be prompt.
[04:05.39]但应及时回复抱怨投诉信。
[04:06.83]when agreeing to the buyer’s request,the letter often begin with good news.
[04:09.09]如果同意买方的要求,回信经常一开始就报告好消息。
[04:11.35]The following paragraph is where to express the apology for causing inconvenience and to give the explanation of how the firm is making every effort to prevent the problem from being repeated
[04:18.66]随后对造成的不便利表示抱歉,解释本公司是如何全力以赴防止再发生此类事情,
[04:25.98]and even to ensure satisfactory orders.
[04:27.52]甚至保证以后的订货使顾客满意。
[04:29.06]If the complaint is unreasonable and must be rejected ,the letter should point out politely why it is settled in this way,why the settlement is fair,and what the firm’s  policy is.
[04:36.32]遇到投诉不合理必须拒绝时,回信应礼貌告知为什么这样处理,这样的处理方法为什么是公正的、公司的政策是什么等。
[04:43.59]Such unwelcome news,rejecting a claim partly or completely,is likely to cause disappointment.
[04:48.35]像这样完全拒绝或拒绝赔偿的回复,很有可能引起不满意。
[04:53.12]The opening paragraph of this kind of letter should not begin with the bad news.
[04:55.64]因此信不能一开始就告诉不好的消息,
[04:58.16]but be cautious of terms that prepare the receiver
[05:00.19]应该小心措词使收信人有思想准备,
[05:02.21]for what is coming and soften the blow when it does come.
[05:04.35]削弱一旦到来的打击。
[05:06.49]Remember to thank for letting you being informed about the matter,to show the sincere understanding of the byer’s dissatifaction.
[05:12.59]回信时切记感谢对方禀告此事,并对买方的不快表示真诚的理解。
[05:18.69]Keep in mind that goodwill is important in all business activities.
[05:21.35]永远记住:友好的关系是一切贸易活动中最重要的。
[05:24.00]Useful Expressions about Claim.Complain and Settlement
[05:26.05]有关索赔、抱怨和善后内容的常用表达方式
[05:28.10]Opening Sentence
[05:28.91]开篇语
[05:29.72]Many of our costomers have been complaining that you watches go wrong frequently .
[05:32.55]我们的许多客户一直抱怨你们的手表老是出问题。
[05:35.39]We very much regret that the folded chairs supplied by you under order No.897 have not yet reached us up to now.
[05:40.21]你方根据我们的897号订单所供应的折叠椅至今未到,我方对此感到遗憾。
[05:45.03]I am sorry to say that it put us in an awkward predicament when your goods were sent to us after the time specified in our letter of 6 June.
[05:50.58]非常抱歉地通知你方,你们的货物在我们6月6日信中规定的时间之后才到,使我们陷入困难的境地。
[05:56.13]We surely will live up to our words that we will pay the freightage for returning the goods that your buy from us.
[06:00.32]我们肯定会说到做到,支付你们退回的从我处购买的商品的运费。
[06:04.51]We are unable to accept the shipment which we received from you todays ,as they had been completely smashed when they reached us.
[06:09.06]我们歉难接受今天收到货物,因为货物到达我们时已经完全粉碎。
[06:13.60]Middle Part
[06:14.27]中间部分
[06:14.94]As our customers are in urgent need of the goods ,we have to ask you to make explanation of the cause of the delay and let us know when you will diapatch the goods.
[06:21.27]由于我们的客户急需这批货物,故此我方不得不要求你们解释延误的原因,并告知我们你方何时发送这批货物。
[06:27.60]This is not the first time to delay delivery ,and the frequency of the occurrence is on the increase.
[06:31.65]这并非第一次延误送货,而且此类情况的发生有增无减,
[06:35.70]That compels us to qurstion whether to continue our business for long with you unless the cooperation is improved from you.
[06:40.81]迫使我们感到,除非你方有所改进,否则我们难于与你方继续长久的贸易往来。
[06:45.92]We reserve the right to claim against the sellers for compensation of losses within 60 days after the goods arrive at the port of destination.
[06:51.17]我们保留在货物抵达目的港60天内,因损失向卖方提起索赔的权利。
[06:56.42]We propose to inspect the shipment at once.Compensation will be allowd immediately if your estimate proves to be accurate.
[07:01.20]我们建议立即对货物进行检查,如果证明你方的估计是准确的,我们立即给予赔偿。
[07:05.98]Claims ,if any,should  be seted against the survey report by the inspection Bureau.

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