2011-12-28 11:40:31 版主
03:03.59]That will leave the seller no alternative to compensation.
[03:08.79]Failure to make a complaint effective usually occurs as a result of inadequate presentation of the complaint.
[03:18.06]The more specific the letter is,the better it will be for the seller to treat the complaint.
[03:23.26]A vague complaint will almost aleays come to the end of failure.
[03:28.48]The complaint letter should be firm but reasonably worded.
[03:33.08]rudeness will create ill-feeling and cause the seller to be unwilling to resolve matters.
[03:38.67]complaints must be well founde and diplomatically,tactfully put forward with care and restraint
[03:45.91]so that future business relationships are not damaged.
[03:49.62]However considerate the seller may wish to be to the claims of the buyer he can not assume responsibility for errors which he did not make
[03:59.78]or offer compensation where no compendsation is due.
[04:03.96]Acknowledgement of a complaint should be prompt.
[04:06.83]when agreeing to the buyer’s request,the letter often begin with good news.
[04:11.35]The following paragraph is where to express the apology for causing inconvenience and to give the explanation of how the firm is making every effort to prevent the problem from being repeated
[04:25.98]and even to ensure satisfactory orders.
[04:29.06]If the complaint is unreasonable and must be rejected ,the letter should point out politely why it is settled in this way,why the settlement is fair,and what the firm’s policy is.
[04:43.59]Such unwelcome news,rejecting a claim partly or completely,is likely to cause disappointment.
[04:53.12]The opening paragraph of this kind of letter should not begin with the bad news.
[04:58.16]but be cautious of terms that prepare the receiver
[05:02.21]for what is coming and soften the blow when it does come.
[05:06.49]Remember to thank for letting you being informed about the matter,to show the sincere understanding of the byer’s dissatifaction.
[05:18.69]Keep in mind that goodwill is important in all business activities.
[05:24.00]Useful Expressions about Claim.Complain and Settlement
[05:29.72]Many of our costomers have been complaining that you watches go wrong frequently .
[05:35.39]We very much regret that the folded chairs supplied by you under order No.897 have not yet reached us up to now.
[05:45.03]I am sorry to say that it put us in an awkward predicament when your goods were sent to us after the time specified in our letter of 6 June.
[05:56.13]We surely will live up to our words that we will pay the freightage for returning the goods that your buy from us.
[06:04.51]We are unable to accept the shipment which we received from you todays ,as they had been completely smashed when they reached us.
[06:14.94]As our customers are in urgent need of the goods ,we have to ask you to make explanation of the cause of the delay and let us know when you will diapatch the goods.
[06:27.60]This is not the first time to delay delivery ,and the frequency of the occurrence is on the increase.
[06:35.70]That compels us to qurstion whether to continue our business for long with you unless the cooperation is improved from you.
[06:45.92]We reserve the right to claim against the sellers for compensation of losses within 60 days after the goods arrive at the port of destination.
[06:56.42]We propose to inspect the shipment at once.Compensation will be allowd immediately if your estimate proves to be accurate.
[07:05.98]Claims ,if any,should be seted against the survey report by the inspection Bureau.