2012-2-1 11:06:29 版主
11. We very much regret the mistake in article number, which resulted in your receiving the wrong goods.
12. The goods we’ve received do not tally with the sample on which we ordered.
13. In view of the long business relations between us, we wish to meet you half way to settle the claim.
14. We hope this unfortunate incident will not affect the relationship between us.
15. Apparently, the shortage is due to omission in packing.
16. In view of our friendly business relations, we are prepared to meet your claim for the 25 tons shortage weight.
17. We are sorry that the quality of our goods did not turn out to your satisfaction.
18. We can assure you that such a thing will not happen again in future deliveries.
19. Enclosed is the surveyor’s report on the three damaged cases.
20. Here’s a survey report by a well-known lab in Houston, whose testimony is absolutely reliable.